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How AOM works
Active Operations Management (AOM) is an approach
to managing in which:
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Front line managers are encouraged, by our senior,
experienced Consultants, to move on from the more common Bureaucratic or Reactive
styles of management, to achieve an Active style.
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This involves taking greater control of events,
rather than being controlled by them.
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In mentioning 'control' we should be careful not to
confuse AOM with old-fashioned 'command and control' style management. Whilst
many organisations still seem to adopt the belief that managers should:
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Do all the thinking and that staff must be coerced
into action.
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We take the more progressive view that, given the
right circumstances and support, staff will work hard and delight your
customers on your behalf.
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The important issue is to make sure that time is
collectively managed and resources organised to give the staff the best
possible chance of doing their job as well as they can.
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AOM challenges managers to:
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Work closely with their teams
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Helping them routinely forecast workloads and
balance these with the resources available.
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To help managers meet this challenge, we provide:
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Formal training
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One-to-one coaching
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Work & resource management technology
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A framework for the coaching and the Workware™
software gives a structure to improve performance and maintain the cultural
change in the long term.
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